Museum guides are more than just art interpreters—they are the bridge between artists and audiences. Pin-Hsuan, from the Public Services Department at the New Taipei City Art Museum (NTCAM), emphasized that as frontline staff, guides must thoroughly understand and process the exhibition content. They can then translate it into accessible language for the audience, thereby enhancing the connection between the museum and the public.

Although New Taipei City Art Museum (NTCAM) has not officially opened, it has already drawn a diverse audience thanks to its thoughtfully curated exhibition spaces. Pin-Hsuan notes that guides play a crucial role in helping visitors engage more deeply with the art, tailoring their approach to each visitor’s background and educational experience to foster meaningful connections with the works. She emphasizes that the guide’s primary responsibility is to ensure a seamless and enriching experience, which requires empathy and an understanding of the varied needs of different visitors.

Guides Owl and Mei-Hui shared how they maintain flexibility during their tours, adjusting the content based on the age and background of the visitors. For example, when guiding children, Owl uses Waldorf education techniques, focusing on basic colors and imagery, while Mei-Hui researches the group’s background beforehand to provide deeper insights to more knowledgeable visitors. This method not only boosts visitor engagement but also allows diverse perspectives on the art.

While technological advancements have introduced audio and online tours, live guides remain irreplaceable for their adaptability and emotional connection. Like actors, they weave meaningful human connections through warm communication, ensuring that every museum visit is enriched with the charm and vitality of art.